GOOD LISTENERS ... LISTEN WITH LOVE

LOOK THE PART

• Your body language suggests that you have the desire to listen
• Be attentive
• Make eye contact
• Sit closely
• Listening posture
• Open body position

BUILD A CONVERSATION

USE OPEN-ENDED QUESTIONS
Questions having no fixed answer or limits and elicit ...

• Feelings
• Memories
• Explanations
• Personal experiences
• Interpretations

These answers will teach you about their experiences.

ACKNOWLEDGE WHAT YOU HEAR
(Uh huh, I see, really! tell me more ...)

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© 2000 St. Thomas Hospice
Published here with permission.